|
|
|
|
| (Ref. #01) Head of Branches: |
• Develops a comprehensive vision and sets strategic plans for the company’s regional branches.
• Leads and guides branch managers collectively into creating optimum account opening targets.
• Achieves overall profit goals through motivating and delegating responsibilities to company-wide
branch managers.
• Maintains high customer service levels across branches through regular branch inspections.
• Responsible for the overall image and public relations efforts of company-wide branches.
• Collaborates with numerous departments, including business development, marketing, HR and IT to implement
company business and sales goals.
• Responsible for performance reviews of branch managers.
|
Requirements :
• Minimum three years in a senior leadership role within a banking or financial institutions firm.
• Proven track record of initiating account opening, leading teams, developing strategic plans and ensuring
their implementation.
• A large network of contacts within the MENA region.
• Ability to manage complex situations and a large number of employees.
• Leadership, motivation, guidance and communication skills.
• University degree.
• Fluent in Arabic and English.
|
 |
| (Ref. #02) Account Officers: |
• Reaching account opening targets as set by the branch manager.
• Responsible for the sale of various financial instruments and products offered by the company.
• Maintaining optimum customer service relations.
• Developing new and innovative methods to generate business, through referrals, word-of-mouth,
cold calling and direct mailing.
• Assisting the branch manager in the daily operational efforts of the branch.
|
|
Requirements :
• Minimum three years in an account officer role, preferably within a financial services or banking institution.
• Proven track record of generating new sales leads and reaching sales quotas.
• High integrity and professionalism in delivering customer service relations.
• Excellent communication skills.
• University degree.
• Fluent in Arabic and English.
|
|
| (Ref. #03) Call Center Manager: |
• Develops a vision and base structure for a new customer service center.
• Understands the company’s numerous business lines, regional areas and financial products.
• Collaborates with operational leaders to develop strategic initiatives to initiate and improve overall
agent productivity.
• Leads and develops a staff of managers and team supervisors and agents, defining roles and responsibilities
and establishing direct accountabilities to achieve business goals.
• Views business processes on a multi-national level in order to suggest/implement ideas across departments
that will assist in maintaining a high level of service to all customers.
• Monitors calls focusing on product questions, customer inquiries, customer complaints/suggestions
and general company and branch info.
• Compiles data collection and statistical information about the nature of the calls.
• Develops reports that communicate the effectiveness of the department using specific measurements.
• Responsible for performance reviews to assess strengths and development needs providing feedback
and opportunities for growth of employees and the department structure.
|
Requirements :
• Minimum three years related experience (banking/call center); or equivalent combination of education
and experience in banking and financial institutions call center.
• Demonstrated experience in planning, budgeting, business communication, staff development/employee
performance management, project management; strategic planning, and internal and external client
relationship management.
• Proven success in delivering exceptional customer service and achieving goals.
• Proven ability to work in a fast-pace environment and to supervise multiple tasks.
• Up-to-date high-level knowledge of current financial service products, solutions and process.
• Excellent verbal and written communication skills.
• Ability to organize and prioritize time constraints and manage shifting priorities.
• Team leadership; demonstrated ability to effectively manage people through tight deadlines and high pressure.
• University degree.
• Fluent in Arabic and English.
|
|
| (Ref. #04) Branch Managers: |
• Responsible for the administration and efficient daily operation of a full service branch office, including operations,
trading, product sales, customer service, and security and safety in accordance with the company's objectives.
• Develops new account opening business.
• Provides a superior level of customer service.
• Promotes the sales and service culture through coaching, guidance and staff motivation.
• Achieves individual and branch sales goals through new business sales, referrals and retention of account
relationships.
• Provides leadership, training and supervision.
• Delegates day-to-day operations to the Operations Officer or other branch personnel.
• Responsible for attaining established company and branch goals through active participation in sales management
and officer call programs.
• Participates in community affairs to increase the company's visibility and to enhance new and existing business
opportunities.
• May perform duties in the absence of the Operations Officer or other such management capacities as directed by
the Regional Brokerage Manager and Head of Branches.
|
Requirements :
• Minimum three years experience in a similar role within a banking or financial services institution.
• Proven track record of achieving sales quota goals through account opening and client relationships.
• Ability to fully understand and implement strategic business goals through the delegation and motivation
of employees.
• Ability to lead a large number of employees and communicate effectively.
• University degree.
• Excellent verbal and written communication skills.
• Fluent in Arabic and English.
|
|
| (Ref. #05) Compliance Officers: |
• Implements and administers all aspects of the company’s compliance management program.
• Responsible for the day-to-day administrative and operational compliance activities.
• Participates in various committees, audits and examinations.
• Joins the Head of Compliance in advising the Board of Directors, Senior Management and Company personnel
of emerging compliance issues.
• Collaborates with the Head of Compliance in consulting and guiding the company in the establishment of controls
to mitigate risks.
• Supports and assists the Head of Compliance and internal business groups in preparing for regulatory
exams and audits,and assists in supervisory review of public communications and exception reporting.
|
Requirements :
• Minimum three years experience within a compliance officer role in a banking or financial services institution.
• Sound knowledge of regional and national compliance rules and regulations in regards to financial
services institutions.
• Ability to communicate in written and verbal form effectively.
• University degree.
• Fluent in Arabic and English.
|
|
| (Ref. #06) Margin Trading Officers: |
• Implements and maintains margin trading promotional efforts, as set by senior management in
the brokerage department.
• Maintains the rules and regulations as set by the Egyptian Financial Supervisory Authority to instill fair margin
trading practices.
• Reports margin trading risk issues to senior management.
• Builds and maintains clients’ margin trading account opening.
• Extends plans to account officers within the various branches to uphold high levels of customer service to clients
holding margin trading accounts.
|
Requirements :
• Experience in a financial services or banking institution, within an account or compliance officer role.
• Proven ability to manage complex issues.
• Knowledge of the margin trading process regionally and nationally.
• Excellent verbal and written communication skills.
• University degree.
• Fluent in Arabic and English.
|
|
| (Ref. #07) Economist (Research Department): |
The economist would work closely with the research director and senior financial analysts to:
• Conduct economic research relative to Egypt and MENA equity markets.
• Comment on macro/social/political environment and trends in the Egypt/MENA region.
• Contribute with research, comments and investment opinions to regular publications.
• Support senior analysts with top down view relevant to their sectors.
• Market the house view internally to sales/traders and externally to clients.
• Build and strengthen excellent relationships with clients, corporate and officials.
|
Requirements :
• Minimum three years experience as an economist, preferably in Egypt/MENA region.
• Proven track record of writing economic analysis preferably in equity markets.
• Excellent writing, analytic and modeling skills.
• Excellent academic record.
• Excellent presentation and communication skills.
• University degree.
• Fluent in Arabic and English.
|
|
| (Ref. #08) Senior Financial Analyst(s) (Research Department): |
Senior financial analysts are preferably sector specialists (Telecom, Banking, Industrial, Construction, Real Estate or Petrochemical). The analyst would:
• Conduct top-down and bottom up research relative to Egypt/MENA sectors.
• Write opinionated equity research reports with well-grounded investment views.
• Contribute with research, comments and investment opinions to regular publications.
• Market research and investment views internally to sales/traders and externally to clients.
• Build and strengthen excellent relationships with clients and corporates.
• Work closely with and mentor financial analysts.
|
Requirements :
• Minimum three years experience as an equity sector analyst preferably in EM/MENA markets.
• Proven track record of writing equity research, preferably sector specific.
• Excellent academic record; preferably CFA charterholder (or working on the designation).
• Excellent writing, analytic and modeling skills.
• Excellent presentation and communication skills.
• University degree.
• Fluent in Arabic and English.
|
|
| (Ref. #09) Financial Analyst(s) (Research Department): |
The financial analyst would work closely with and provide support to senior financial analysts and would:
• Value equities using different valuation techniques.
• Contribute with research, comments and investment opinions to regular publications.
• Work on ad hoc request from clients and internal audience.
• Assist in producing daily and weekly market reports.
• Assist in building and maintaining the research department data base.
• Fluent in Arabic and English.
|
Requirements :
• Minimum three years experience as an analyst.
• Excellent academic record; preferably working on the CFA designation.
• Excellent knowledge of different equity valuation techniques.
• Excellent writing, analytic and modeling skills.
• Excellent presentation and communication skills.
• University degree.
• Fluent in Arabic and English.
|
|
| (Ref. #10) Software Manager: |
• Responsible for the database (creation, backup and maintenance).
• Maintain more than one database for the Holding company.
• Responsible for securities for the Database Spicily Oracle.
• Develops and maintains online trading platforms for the company.
• Responsible for maintaining the back office operations of client trading activities.
• Collaborates with heads of various departments, including business development and sales
to increase efficiency of client accounts.
• Reports statistics and nature of client details to improve marketing efforts.
• Collaborates with website officers to manage information feeds and streams.
• Reports to the Information Technology Manager.
|
Requirements :
• Minimum ten years experience in a software management role, preferably within a banking or
financial services institution.
• Excellent leadership, motivation and communication skills.
• Must have good experience with the following programming languages :
CC++, HTML, MMX, Perl, PHP, PLC Ladder, JAVA, SQL, PL/SQL, Oracle Report, Microsoft Visual C++,
Database : MySQL, SQL PLUS, Platforms / Operating System: Windows (2003 ,2008 ),
Linux Analysis : UML Design & Modeling, MS Office.
• Ability to work under pressure.
• University degree.
|
|
| (Ref. #11) Senior System Administrator: |
• Install, manage, and maintain Windows 2003 and 2008 cluster environment.
• Install, manage, and maintain Exchange 2003 and 2010 non-cluster and cluster environment.
• Handle more than one exchange for the Holding company.
• Backup and restore mailboxes.
• Monitor and enhance server performance.
• Reports to the Information Technology Manager.
|
Requirements :
• Minimum three years experience in a similar role.
• Expert in Exchange 2003, 2010 & Outlook 2007, 2010.
• Expert in messaging technology (SMTP, POP3, IMAP).
• Expert in directory services and infrastructure.
• Expert in Windows 2003, 2008 (clustering, NLB).
• Expert in backup and restoring mailboxes.
• MCSE 2003 or MCITP 2008 is must, CCNA preferred.
• Ability to work under pressure.
• University degree.
|
|
|
If you are interested in applying for one of the above positions,
please send your CV to hr@pioneersholding.com
|
|
|
|
